|
Introduction-
This section covers a variety of subjects that participants need to understand before
starting the training portion of the program.
Facts about School Aggression
Dimension of the Problem
Nature of School Aggression
Principal Causes of Aggression in the School
Why School Aggression can be Managed
Steps in Managing School Aggression
The Art of Being Prepared™- This is a critical
step in the process of Aggression Management®. The chain of events that can lead to an
explosive and violent incident is traced, and the individual triggers are identified. This
will permit participants to recognize the sources and early signs of impending aggression
so that they can defuse the situation at an early stage. Participants are introduced to
the most common personality traits in potentially troublesome individuals and how they
manifest themselves in the work environment. The elements of a plan and the tools at your
disposal are reviewed, and your best weapon is identified.
Formulating a Plan
What's in Your Tool Box
Your Best Weapon
Understanding and measuring aggression, learning the
triggers
The Primal Aggression Continuum™ & Cognitive
Aggression Continuum™
Identifying personality traits of potentially
aggressive people
Taking Responsibility
Documentation needs
The Art of Persuasion™- Workshop participants learn about both verbal and non-verbal
communications and how to interpret the aggressor's messages. The skills needed to
communicate effectively in order to defuse potentially explosive situations are taught.
Fundamental: Suggestion, Impressment, Controlling the Options
How Aggression Changes the Communication Process
How Aggression Changes the Perception Process
How Aggression Impacts the Role of Culture
Using Feedback to Read the Aggressor's Message
Pacing the Aggressor:
Trust and Establishing the Bridge
The Crux of the Matter
High Priority Values
Verbal Techniques: Setting Limits,
Smoothing, Reframing, Triangling, Emotional Weighting
Paraphrasing
Dealing with Insults
The Anatomy of Verbal Aggression
Manual Pacing
The A and C of Persuasion
The Use of Empathy
Speaking to the Aggressor
- things you don't
say
- things you can
say
- the solutions
attitude
3 steps to effective persuasion
The Art of Safe Escape™- The importance of a safe environment is noted and the tools to
effect an escape-friendly school are described. The participants learn how to
work closely with fellow staff/employees, designing signals and codes for immediate
communications in potentially difficult situations. Position assessment is reviewed, and
the steps to prepare for a safe escape, including exit identification, are covered.
Physical School/Office Setups
Codes and Signals
Assessing Your Position; using available resources
Understanding Primal Instincts
Choosing the High Ground
When the Adrenaline Rushes
Accelerated Aggression Management®
When the Aggressor Approaches
Reactionary Gap
Solo Intervention
Team Intervention
Robbery, Learning the Predator's Interview
Road Rage, An Aggression Manager's View
Domestic Violence Spillover
Certainty, The State of Being Certain
|
®