" Being prepared and having a plan can effectively reduce the possibility of an injury or other loss. This course gave valuable tools to get us prepared. I ‘m very impressed with John’s professionalism and willingness to focus on our needs"

"In everyone’s life there are difficulties. How you handle yourself reflects on you and, in many cases, on your evaluation and performance at your work place. This has shown me that it can be easy to deal with difficult or threatening people. I now think I can handle that."

Veronica Pichardo – Director of Impatient Nursing

"A real need. A real issue to confront, managing the aggressive behaviors of others and keeping yourself safe."

"Increased awareness of risks both personally and professionally and provided me with tools that can be universally applied if practice."

Donna Tkach – Clinical Leader, ER

"It has been a very interesting course and very well prepared and educational. The Course kept my interest and was very informative. It will improve my skills and situations which may arise in my personal and professional areas."

Debbie Shoemaker – Director, ER

"It not only gave me ideas on how to deal with agitated patients, but agitated visitors and employees as well."

Joann Sanger – Assistant Director, Pharmacy

"A lot of useful information that will be very helpful in my workplace and personally."

Milca Pabon – Assistant Director, Home Care

"Continues to remind me that the customers are always right and that I must meet them where they are and bring them to where I want them to be."

Judy Anderson – Night Clinical Leader Med/Surg

"Getting a better understanding of what to do when faced with an aggressive person. How to deal with the situation."

Paula Durrance – Supervise, Case Management

"I found this course very beneficial and pertinent to my job I feel better prepared to handle an aggressor based on the information regarding personality types, body language cues, and changes that occur physiologically with adrenaline increases. I also found physical maneuvers to stage an escape from an aggressor very easy to execute. Great Class. I would highly recommend it!! ."

"A very good overview of aggressive behaviors and how to handle them effectively."

Joy Terry-Crosby – Technical Manager

" This Course provided a total understanding of the Aggression Continuum."

Philip Smith Sr. – Manager, Environmental Services

"It is always possible to avoid problems with reasonable people. If people are not reasonable, for the most part, bad things could still be avoided."

Cindy Ramos-Orta – Assistant Director, Patient Business

"Unfortunately, the world around us has become increasingly violent, at home and at work. The techniques in the program gave me skills to practice in order to attempt to diffuse a hostile situation and to get away if necessary."

"I felt this Course educated me on how to use persuasion and understand the aggressor’s state of mind. I have been in certain situations and this Course has helped me to use certain skills."

Phil Ruede – Clinical Leader PACU (Recovery)

"As a former Marine Corps Officer and a manager for several years, this provided a theoretical framework and validation of several of my own techniques."

" This Course broadened my understanding of potential threats in the workplace."

David Botimer – Director, System Development

" This Course gave me a good foundational understanding of aggression from a perspective of both aggressor and ‘defendant’ aggressee."

Elizabeth Belisle – Supervisor, Medical Records

"I like the interaction with the class. Interesting, it made it go by quickly ."

Shara Hutchinson – Director of Pharmacy

"It is very good to understand the way aggression works and the way people react."

"This Course is very practical in nature. Much information, but format is interesting and easy to assimilate."

Dianne Swann – Director of Medical Records

"It gave me insights into dealing with all types of individuals."

Evita Rivera – Manager of Cardiac Cath

"How to keep myself calm, think first but overall prevent the situation and perceive what might happen before it happens." 

Dot Kazan – Night Clinical Leader, ICU/PCU

"It provided me with a guideline. A plan that I can utilize at work and in daily life ."

Lawrence Spencer – Charge Nurse, ICU/PCU

"Techniques for stopping and not provoking aggression."

Paul Claus – Assistant Director, Radiology

" Very powerful and meaningful information. This should be required for all corporations and medical staff." 

Jill Pace – Risk Manger

"I feel there is now an organized plan. I like the fact that others in the organization are thinking alike in stressful situations."

Yvonne Herrera – Night Clinical Leader, ER

" I will be able to deal with difficult people during difficult times in a more effective manner - Thank You!"

Alesia Parker – Infection Control Coordinator

"I have a better understanding of what my aggressor is thinking, along with signs to assist me in knowing when I need help. I also know how to ask for that help."

Louise Douglas – Manager of Rehab Services

"This Course increased my awareness of aggressive behavior in the workplace. I am now prepared to handle a potentially violent situation in a professional way."

Sarah Fanton – Executive Assistant, Administration

"The Trainers were great! The breaks were much appreciated."

Jalyne Occiano – Evening Clinical Leader, ICU/PCU

" This is the first time I’ve taken this course. Good to learn that there are techniques to handle difficult situations in the workplace. I’m sure I could use a lot of the techniques I learned to be a more effective leader in my area of expertise."

Marlene Zarra – Office Coordinator, Laboratory

"EMPOWERING."

Teresa Goehring – Nurse Coordinator, Rad

"This Course made me feel more comfortable dealing with these situations. We were recently at a point of daily explosive behavior with an individual - a nightmare."