Center for Aggression Management- Comments

Workshop Participants
Comment on The Arts of Aggression Management^Ž

George Martin – Formerly: Plant Manager, USPS, Jacksonville Bulk Mail Center – Currently: Plant Manager, Atlanta Processing & Distribution Center.
Letter of Recommendation

Carol Dacre, Operations Coordinator, Rollins College, Office of the President,
Letter of Appreciation

Pamela A. Olcott, Ph.D. – Clinical Psychologist, Private Practice
"I received clear, practical content which I should be able to replicate to teach. This allows me to enhance my professional offerings and work independently of insurance companies, providing a badly needed service for our general well-being as humans."

Dr. Claire Sheff Kohn – Superintendent, Lawrence Township Public Schools
"As a school superintendent, students, staff and parents look to me to provide a safe environment. The Aggression Management program has provided me with a systematic method for laying out a proactive plan for prevention. I would rather be spending our resources and time in prevention than in reacting!"

    Gary Wolfer – Senior Vice President, Training Institute, CNA Risk Management
    "Effective – Focused – Right on Point! Another skill set required of the Safety Professional. Skills sets learned in this program not only broadened my knowledge of aggression, its cause and controls, but also painted a clear picture of how closely this topic compliments our objective of focusing on 'causal factors’, 'loss causes’ and 'problem resolution.’ Great Job!!"

    Bradley Johnson – Employee Relations Specialist, Coordinator of Workplace Violence Prevention, United States Postal Services, Headquarters
    "I think that overall it is a very good program. Organizations should provide this kind of training to both union and management. With an ever increasingly violent society we need to be aware and know how to respond, but more important, we need to know how to be proactive and preventive."

    Valerie Vickers – Human Resources Liaison, First Commerce Corporation
    "This Course provided basic human skills for dealing with people on all levels, both employees and clients."

    Randy Forsman – Employee & Workplace Intervention Analyst, United States Postal Service
    "This Workshop increased my confidence in taking control, at the same time de-escalating the aggressor."

    David Medina – Plant Manager, Bulk Mail Center, Denver, United States Postal Services
    "An Educational Experience in 'understanding’ signals that lead to violence in the workplace. A must in corporate America."

    Mark Amen – Maintenance Engineering Specialist, Bulk Mail Center, Denver, United States Postal Services
    "I have never had days go by so fast, as the material is fascinating, Extremely well presented."

    Elaine Trujillo – Production Planning Coordinator, Bulk Mail Center, Denver, United States Postal Services
    "This course gave me valuable tools toward recognizing, trying to prevent and working to control aggression. I feel the skills I’m learning will help me both in my private and professional life when dealing with aggressive behavior. This was a very effective and well taught course."

    Ermelinda Hamilton– Schemes/Schedule Analyst, Bulk Mail Center, Denver, United States Postal Services
    "The workplace seems to be less & less safe as more people resort to violence when reprimanded for not doing their job, or getting fired from their job. Managers are the target (most often) of this aggression. This class teaches us what to look for & how to prepare a safer environment. It also brings to light how easily a situation can explode. Overall, I am very please with this class."

    Donna Slumski – Supervisor, Distribution Operations, Bulk Mail Center, Denver, United States Postal Services
    "This was one of the better training courses I have attended. With violence in the workplace a reality, it is a very valuable course."

    Robert Stabler – Supervisor Safety & Security, Health First
    "The foundation of a compliance plan was initiated, taking into account governing agencies and corporate needs."

    Robert Stelzer – Security, Palm Bay Community Hospital
    "You don’t have to fight with an individual that has become physical to get them under control."

    Betty Spickerman – Safety/Security, Health First
    "I feel I learned how important it is to try and talk over problems before they escalate into some thing bigger."

    Tammy Bjerke – ITU, Florida Hospital
    "It gave me an opportunity to refresh my verbal communication skills and to learn & practice physical controls. It also expanded my knowledge on body language cues."

    Ann Bowman – Coordinator of Adjunctive Therapy, Florida Hospital
    "I enjoyed a new perspective – working with employees versus clients."

    Robert Drake – Self Employed, Student Mental Health Counseling
    "I was quite please with the information, organization, pacing and forethought of the course. To be honest it was better than I though it would be . . . and I thought it would be good. It was exceptional!"

Contact us at:

JohnByrnes@AggressionManagement.com