Northland District Workshop Participants
Comment on The Arts of Aggression Management™

    Michael Alvarez – NPMHU Local 323, State Representative

"I will be able to apply all of this information in my position as a Union Representative."

Sonja Benrud – Postmaster

" This course made me aware that ‘common behavior’ for some people can be aggressive behavior and that this needs to be addressed early on. The Aggression Continuum lays out the different stages of aggression in an easy-to-understand manner."

Charles Brown – Union Steward, Mailhandler

"It gave me jargon that I can use to objectively view the techniques that I can apply in my performance."

Robert Byers – Rural Carrier,

"This is a course that will teach fundamental human skills to be used in all facets of our lives, not only the workplace."

Bob Clarkson – Human Resources, Sioux Falls, SD

"I liked best the specific persuasion strategies. They are the most useful in terms of likely need in Postal setting. I also enjoyed the specific practice of Cycle Breathing."

Susan Desrosier – Carrier Technician

"This course gave me insight into the mind of an aggressor and the tools I can use to avert an incident. ‘Being Prepared’ will best help me in my work. The idea of looking for signs to stop a potentially violent situation from occurring"

Debra Enger – Carrier Supervisor

"This course will prove to be a very effective tool not only at the professional level (at work) – But socially also. Aggression is apparent in every aspect of life and can happen a any time: work, home, travel, play. This course should be brought to a level, where children can be taught how recognize & use these techniques also."

Evelyn "Midge" Feyen – Postmaster

"Learning to recognize aggression at a manageable level and dealing with it appropriately will help me the best in my work. I look forward to teach others some of the skills learned"

Vincent Froehlich – City Letter Carrier

"This course gave me knowledge in identifying aggression stages and escalation. I feel more confident in possible interactions with aggressors. Persuasion and reading body language will best help me in my work. I also was able to review an incident in which I was involved, re-evaluate my part and know how to handle it better. "

"The Art of Persuasion and some preparation are the skills needed on an almost daily basis."

Daniel Heins – Postmaster

"This course has given me added tools to use in attempting to create and maintain a workplace that is safe for all individuals. The beauty of the course is that it not only applies to and is useful in my work life but in my private life as well. Trying to diffuse aggression before it escalates, stop it on the bottom of the Continuum, is what will best help me in my work"

Susan McInnis - Postmaster

"The course is Dynamic – if you believe in the solution, practice the skills, you have the ingredients for personal and professional success."

Nancy Murzyn – Human Resources Specialist, PEDC

" It gave me background material and details to support violence prevention techniques I already know. I also learned a lot more techniques. I loved the concentration on attitudes and addressing our own aggression; more knowledge allows you to teach a subject with more confidences. I can use just about all of this course in my work; how to deal with troublesome personalities, body language and making the connection to establish trust (my personal favorite)."

Kenneth Retzlaff – Letter Carrier

" This is an excellent step in confronting a problem which seems to be growing in this county. To develop a large cadre of trained Aggression Managers can only help in reducing these problems and providing a more secure and happier workplace."

James Riess – Rural Carrier, MN Rural Letter Carriers Association, State President

"I believe this course has blended together ideas and information that I have had ‘piecemeal’ over the years into a sensible plan for dealing with the aggressiveness that is more prevalent in society today."

Marsha Rollie – Information Clerk

"This is a course that anyone can use in all walks of life! I feel I can use information in my work, as well as in my personal life."

Chris Williams – Letter Carrier

"If Management, from top to bottom, buy in to this program it will work. This message needs to be preached over and over in the USPS."