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The Center developed the phrase "Aggression Management®" in 1993 to address the problem of aggressive behavior among humans. It was felt that "Violence" and "Crisis" were only the result of aggression, not the cause, and until one considered the genesis of this cause one could not find its solution . . . Prevention. Out of this realization The Center developed the concepts of Aggression Managers® and the Aggression Continuum™. The Center invites you to learn the skills of an Aggression Manager and learn the enormous value of the Aggression Continuum.
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Aggression Manager®
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recent report of a $50,000,000 settlement, convinces us that the only acceptable form of
workplace aggression and violence has become prevented workplace aggression and
violence. The Center empowers employees with the skills to identify aggressive behavior,
foresee the possibility of conflict, engage and prevent it. We also teach employees how to
defuse aggression and, if this is not enough we show them how to effectively intervene in
a way that minimizes both harm and expense. The Center also instills the sense of
responsibility to engage an immerging aggressor and diffusing potential conflict
before it becomes an incident. These empowered employees are Aggression Managers®.
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Aggression Continuum™
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Aggression Continuum™ is The Center's graphic illustration of the process an
aggressor experiences from the very outset of anxiety through the explosion of violence.
For every incident there are pre-incidents. Aggression Managers® can identify
these pre-incidents.. We all experience the explosions of anxiety called triggers: we wake up late; go in the kitchen for coffee and breakfast and find none; we leave the house finding we have forgotten it’s garbage day; we drag the garbage to the road; now we are late and we have to face the morning traffic! We all experience these triggers but we cope with them. For the individual who can no longer cope, one anxiety follows another and these accumulated anxieties lead into the Escalation Phase and Mounting Anxiety as shown in our graphic. Mounting Anxiety changes us. It changes our behavior, our body language and the way we communicate with each other. These changes can be as subtle as scattered and disjointed thinking. Aggression Managers® can identity these changes, engage the individual and usually prevent the escalation of aggression before it ever becomes an incident. But what
about your aggression? When there is an emerging aggressor, with
adrenaline rushing; it is a natural human response for the victims' adrenaline to rise to
prepare them for attack . . . How victims controls and/or utilizes their
adrenaline will determine whether they will cause a further escalation of this incident or
defuse it. If you would like to view our Continuums: Primal, Cognitive or Complete contact us at 407-804-2430.
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Contact us at: JohnByrnes@AggressionManagement.com
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