... we are able to truly assist and/or intervene in a timely and appropriate
... we found that our response is closely linked with the Meter of Emerging
... campus legal counsel is very pleased that we are using the training ... and
the software, to record ... information we gather, including actions taken, in a
clear, concise and formal way.
Dr. Claire Good
Associate Vice President for Student Affairs and Dean of Students
Eastern Kentucky University
Copyright 2012, All Rights
Center for Aggression
Scientifically Validated to Reliably Prevent
For years, I have presented Active Shooter and Workplace Violence seminars and
Tabletop Exercises. I have always been troubled that we have talked mostly about the
actions and aftermath. The Center for Aggression Management has put my mind at ease
with the Critical Aggression Prevention System (CAPS). CAPS is the "ounce of
prevention" that has been missing from the standard approach to workplace violence.
The lives saved by using this approach could be countless!
Chief Edward Sisco
Chief of Public Safety
LaGuardia Community College (CUNY)
This program brought campus departments
together to formulate a common dialogue of
practices in handling, identifying and
preventing aggressive behavior.
Acknowledgements: All comments on this page are used with the gracious permission of the individuals noted. We thank these
individuals and all other customers for their input and comments. Titles, positions, and organization names are noted to provide
perspective. However, their organizations have not officially endorsed the Center for Aggression Management or its services and
The responses we have received to our Aggression Management training
programs and the work we are now doing to implement the Critical
Aggression Prevention System we call CAPS consistently confirm several
• other methods of attempting to prevent violence either do not work or are
reactive rather than preventative,
• the aggression management tools and techniques offered by the Center
for Aggression Management are viewed as new information, even a "New
Way of Thinking", that will dramatically alter the effectiveness of the threat
assessment, security and other personnel trained, and
• the systematic approach to implementing aggression management through
the CAPS is sorely needed in today's organizations.
Below are key examples of the many comments we have received that convey
Dr. Claire Sheff Kohn
Lawrence Township Public Schools
I would rather be spending our
resources and time in
prevention than in reacting!
J. Randy Ryan
District Manager at AlliedBarton Security
Robert Paluch, C.P.S., CAMA
Having taught Workplace Violence Prevention to dozens of security staff as well as
operations leaders in the lodging industry, a number of facts have always stood out to
me. How woefully unprepared the lodging industry is in calculating the financial losses
that hostile work environments cause as well as the ability to prevent, mitigate, respond
and recover from an aggression driven event. Empirical evidence has proven both to be
true. After every class I taught, attendees would comment on how more training on this
topic is necessary. Recently I attended a webinar presented by John D. Byrnes, Founder
and CEO of the Center for Aggression Management on CAPS (Critical Aggression
Prevention System). Like the attendees of my Workplace Violence programs I can state
with confidence that CAPS training is a must for all Security leaders in the lodging
CAPS is a scientifically proven method of recognizing and successfully responding to the
earliest stages of aggression. As someone who has studied and trained extensively on
the topic of WPV I can state with confidence that CAPS will teach you the most
comprehensive and effective methods in providing your property with the safest
environment possible. CAPS should be part of every hotels safety program. This training
is CRITICAL for all hotels since, by their very business model and diverse work
environments are often exposed to a myriad of risks. CAPS provides even the most
seasoned safety and security professional with the necessary skills to enhance your
I strongly encourage you to contact Mr. Byrnes at
firstname.lastname@example.org and mention you were sent by Steve Howard.
This is a professional development program you will put to immediate use and will
improve overall productivity and safety on your property."
Stephen Howard, CPP, CAMA
Security and Safety Expert
Chuck Harold, CAMA
On-air Host of SecurityGuyRadio.com
After doing three radio shows with John D. Byrnes, I had an epiphany. When John
described the differences between a Primal Aggressor (the adrenaline-driven emotional hot
head) and a Cognitive Aggressor (the intent-driven tactical schemer) I realized that it wasn't
the loudmouths that typically shot up a school or workplace it was the calm quiet ones. As a
former cop and now a security expert, I also realized that these Cognitive Aggressors were
not being seen by security or law enforcement. I have had all kinds of experts on
SecurityGuyRadio.com and many of them talked about "preventing" violence but I now
realize that methods like Threat Assessment are too often reactionary, not preventive.
Whereas, John's scientifically-validated Critical Aggression Prevention System (CAPS)
actually does reliably prevent violence.
Working in contract security for 9 years I was faced with a real problem. My security guard
staff could not begin to prevent an active shooter incident, because they were so violent,
even though my guards were trained or armed to deal with it. The best I could do was train
them to avoid being a target and protect themselves first, so they could survive and assist in
directing resources to a shooting scene.
Also, John's methods could help identify aggressive behavior at very early aggressive
stages, before aggressive behavior escalated into violence or murder. We hear too much
about the epidemic of bullying, verbal abuse and discrimination and how these behaviors
hurt students and employees alike. I learned that bullying, verbal abuse and discrimination
presuppose someone exhibiting these destructive behaviors, so we are reacting to them, not
preventing them. We learned to identify the scientifically-validated precursors to bullying,
verbal abuse and discrimination so that we could actually prevent this destructive behavior.
This course should be taken by every law enforcement officer and security professional that
wants to remain as safe as possible and reliably prevent violence, bullying, verbal abuse and
The Center for Aggression Management's Critical Aggression Prevention System (CAPS) is an
invaluable and necessary tool for officers working in the fields of public safety and security.
This is especially true at college and university campuses, where we see such a diverse mix of
people from different cultures, religions, political beliefs, and social concerns. In such a
potentially volatile mix, being reactive invites disaster!
Once aggression has been allowed to grow, it quickly surpasses the ability to respond to it.
While the officer is busy reacting to one stage of aggression, the aggressor is busy escalating
to a higher stage of aggression: it's a losing proposition! Even worse, public safety or security
officers are often the first target; and should security officers need to use their firearm - as in
an active shooter incident - too often they lack certain legal and liability protections afforded to
law enforcement officers.
CAPS allows us to defuse aggression at a low level, avoid escalation, return the campus to
equilibrium, and avoid the horrific ramifications of allowing aggression to reach a lethal level of
confrontation. CAPS goal is to make the college or university campuses "as safe as possible,"
the highest form of evidence-based Best Practices.
Comments by Robert Paluch, C.P.S., Honors Graduate of Executive Security International, having earned his Certified
Protection Specialist (C.P.S.) certification in 2012. Mr. Paluch has also held a State of Illinois Armed Security Officer
license since 1982 and is currently working on earning his Certified Security Specialist (C.S.S.) certification through
Executive Security International. He is a Medical First Responder and has an extensive background in clinical nutrition
and alternative medicine. He recently earned his certification and is credentialed as a Center for Aggression Management
Ambassador (C.A.M.A.), which authorizes him under the agreement to conduct all training for the Center's Critical
Aggression Prevention System (CAPS). His calling is to create safe work and school environments for everyone.
Frank Laratonda, Director of Security and Transportation
This is a system (Critical Aggression Prevention System: CAPS) that we will be utilizing at our
organization to improve the overall safety for; patients, visitors, and staff. This system allows any
organization to be proactive in dealing with aggression. Take the time to educate leaders at your
organization to show the value in implementing an Aggression Management System!.
Captain Michael Fowler, Security Manager
Our facility signed up for this class so we could gain the knowledge to appropriately deal with
aggressive behavior after dealing with a tragic event. Our facility made the decision to be
proactive and no longer reactive in dealing with aggressive behavior. John was able to provide
this information in an informative and convenient manner. The information learned from this
class is applicable to any and all industries and facilities making it the ideal tool in dealing with
Alan D. Specht, Manager, U.S. Security Operations: Corning Incorporated Global Security
Great workshop, very detailed, and a productive use of my time. John's style of
teaching is effective, professional and ensures that his students are getting key