Aggression Management Online Cou

Certified Aggression Control Manager

This 28 hour online certificate program is designed to put the employer in control when dealing with potential aggression in the workplace. For too long employers have been the helpless victims of workplace violence, not knowing what to do or what should have been done to prevent employee outbursts of violent behavior. Sometimes these outbursts result in injury or death to other employees.

This program has been designed to give you answers to many situations where workplace aggression can be stopped before it results in violent behavior. In fact, this program will show you how to prevent conflict itself; a claim that no other program can make. Our certificate program leads you through the steps of recognizing and dealing with employees who are exhibiting signs of aggressive behavior long before the employee acts out; not only making a workplace safer but diminishing aggression related tardiness and absenteeism, a significant cost unknown to most organizations.

Recognizing that aggression exists in two forms − adrenaline driven and intent driven − permits employees to prevent not only violent behavior but simple “employee friction”, which is known to cause increased injuries, tardiness, absenteeism, lost productivity and diminished loyalty. Prevent “employee friction” and, of course, you will prevent violence.

This unique and proprietary program helps you understand how people react to stress and how you can even prevent conflict by following a few simple guidelines. This course helps you establish workable programs for your place of business were everyone can be involved. We have found that there are certain key indicators that are often noticed by co-workers but go unreported because there is no system in place for collecting information for decision making purposes. This course will teach you how to set up a program and establish a system for identifying employees who have the potential to be violent long before the actual violence occurs.

Have you heard the phrase, “Workplace Violence Prevention” and wondered where the “prevention” was? Aggression Control Management is all about prevention; preventing aggression before it gets started, preventing assaults before they happen, picking out and identifying potential aggressive employees and preventing them from acting out on their anger. The lessons learned in this course offer the universal progressive aggression indicators that permit an employee to prevent and diffuse escalating aggression in the most effective way.

This certificate program consists of 14 online modules, each module teaches progressively important aspects of Aggression Control Management. Once you have completed each module and pass a short quiz you progress to the next module. At the end of all 14 modules there is comprehensive assessment of your overall knowledge of the subject matter and your ability to deal with an actual Aggression Control Management event.

Certified Aggression Control Managers receives Certification from the University of South Florida (USF) OTI Education Center that is valid for two years. The certification can be renewed every two years by completing an additional 6 hours of USF OTI Education Center Aggression Control Management courses that are designed to provide updates in the field of Aggression Management.

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Chapter 1 - Introduction to Aggression Management Prevention vs. Reaction Human Skills for Humans Comprehensive Workshop Opening Exercises Developing/Introducing Partners Explanation and Exercise What is Aggression? What Causes Aggression? What are the Facts? Financial & Personal Costs of Aggression General Costs of Aggression The Consequences of Aggression The Changing World of Managing the Risk of Aggression Definitions of Aggression/Conflict Post-Assessment Module Certificate Awarded for Completion	2 hours
Chapter 2 – The Making of An Aggression Manager Aggression Continuum & Proper Response Aggression Management Characteristics Tools for persuasion Aggression Continuum Measuring Aggression Trigger Phase Escalation Phase Crisis Phase Primal and Cognitive Aggression Post-Assessment Module Certificate Awarded for Completion	2 hours
Chapter 3 – Primal Aggression Primal Aggression Continuum Primal Escalation Phase Verbal Aggression Primal Crisis Phase Signs of Imminent attack Measuring and Managing Adrenaline Aggression in Ourselves Post-Assessment Module Certificate Awarded for Completion	2 hours
Chapter 4 – Cognitive Aggression Cognitive Aggression Continuum Cognitive Escalation Phase Cognitive Crisis Phase Aggression in Ourselves Aggression in Others Threshold to next level Primal and Cognitive Continuums Complete Aggression Continuum What do the eyes tell you? Case Studies Post-Assessment Module Certificate Awarded for Completion	2 Hours
Chapter 5 -- The Unmagnificent Seven Sherman Tank Sniper Exploder Complainer Negativist Clam Bulldozer The Five Universal Approaches Post-Assessment Module Certificate Awarded for Completion	2 hours
Chapter 6 – Dotting the “I’s” & Crossing the “T’s” Being Prepared Having a Plan Using Your Head Tools of Persuasion Setting Limits Be Ready to Document Type of Documentation Needed The Value of Documentation The Rules of Documentation Post-Assessment Module Certificate Awarded for Completion	2 hours
Chapter 7 – Communication “Smarts” How do you express yourself? Role play Eye Movement Space Invaders Touching Diversity What do we have in common? Diversity Trust verses Threat Post-Assessment Module Certificate Awarded for Completion	2 hours


Chapter 8 – The Communication Process The Communication Process The Perception Process Perception Exercise Feelings Completion Needs Evaluation Outcomes Post-Assessment Module Certificate Awarded for Completion	2 hours
Chapter 9 – Pacing Through Control Pacing The Aggressor Methods of Pacing Questions help determine the real issue The real issue High Priority Values’ Impact on Issues Post-Assessment Module Certificate Awarded for Completion	2 hours
Chapter 10 – Verbal Pacing Don’t Start Off On The Wrong Foot Be A Solution Person Verbal Strategies That Work Other Excellent Phrases Verbal Persuasion Through Suggestions Parrot Phrasing and Paraphrasing Emotions Emotional Weighting Right-Brain Verses Left-Brain Verbal Manipulation Dealing With Insults Post-Assessment Module Certificate Awarded for Completion	2 hours
Chapter 11 – Non Verbal Pacing Reading and Interpreting Messages Feedback Communication without words Look for Clues That Give The Aggressor Away Nonverbal Persuasion is Like A Poker Game Pay Attention Using Non-Verbal Persuasion Techniques Nonverbal Feedback Post-Assessment Module Certificate Awarded for Completion	2 hours
Chapter 12 – Applying the Art of Persuasion to the Unmagnificent Seven Case Studies Assigned Exercises Post-Assessment Module Certificate Awarded for Completion	2 hours
Chapter 13 – The Art of Safe Escape The Physical Environment Choosing the High Ground The Mental Environment Intervention Establishing the Reactionary Gap Solo Intervention Relative Positioning Split Second Pause Using an Aggression Management Team Learning the Clock Post-Assessment Module Certificate Awarded for Completion	2 hours
Chapter 14 – Certified Aggression Control Manager Summary and Closing FINAL EXAM Certificate Awarded by USF OTI Education Center	2 hours